Answers to all the frequently asked questions we receive.

Got a question that isn't answered here? email it to us.

Who is RCBits?
Who are the Team Pilots?
How do you ship stuff?
What about international orders?
How long will my order take to reach me?
How does your inventory work?
Will you sponsor my funfly?

Facebook stalk us! Or follow the tweets! See what mischief we get up to.

Who is.... RCBits?

We are a small group of remote control helicopter enthusiasts and we launched this site in November 2008 due to the inaccessibility of quality RC parts and accessories on our Australian shores. Our mission is to get you the gear you like, at the right price.

	Jezz takes care of all bean counting related activities and helps with the shipping.		Timmy takes care of the website, technical/product support and all other general inquiries.
	Shan picks, packs and posts your orders, whilst simultaneously parenting two small boys. Since Jezz occasionally helps, she wants to apologise in advance, and let you know that any mistakes are entirely his fault.

You can check out what mischief we get up to on our Facebook page as well as sending us love letters and spam.

Who are the Team Pilots?

We have a selection of pilots around Australia to assist us by providing localised knowledge and information regarding our distributed product lines. All of these chaps are given our sexy seal of approval and are more than willing to help you with things relating to your model helicopter.

Mark Lilley Edge / Byron Fuels Team Pilot	Marco Rebelo Edge Team Pilot	Dale Worthington Edge Field Rep
Charlie (Chucka) Lewis Gaui Field Rep	Jimmy Searl Gaui Field Rep	Vas Serovski Gaui Field Rep
Radar Kane Edge / Lynx Field Rep	Jody Hodgson Lynx Field Rep	Dennis De Zordo Lynx Field Rep
Martin Lanza Gryphon Field Rep	Leroy Maclou RCBits Field Rep	Scott Edwards RCBits Field Rep

If you would like to apply to become a Field Rep or Team Pilot, grab an application form, fill it in and email it back to us.

Whats the go with shipping?

We ship orders on the following days each week:

- Monday
- Tuesday
- Thursday

Wednesday and Fridays we are still about in the warehouse, but we use this time to process incoming shipments, check inventory and deal with all the other administrative-type duties that running a hobby store requires.

All orders are sent using Australia Post (except for Byron Fuels which must be sent via TNT Road freight). Packages are sent out via Express or Registered post (depending on what we can squeeze your bits into). Orders can be tracked from the Australia Post website. We try and fit all orders into the express satchels where possible, but sometimes this just cannot be done and we have to use the larger registered post options to get your order out.

We do our best to ensure your order is dispatched as soon as possible but sometimes we find ourselves on struggle street and it takes a little longer. As a general rule of thumb you can assume the following:

- Express Post orders (500gram/3kg satchel) placed before 2pm AEST will be shipped out on the same day.
- Registered Post orders (Tubes/Boxes) will generally be shipped out the following morning (sometimes the same day! depends how busy we are).
- International orders will be sent out the following morning.

The website only provides FLAT RATE shipping quotes. When large items are added to your cart (big things we know for a fact that will not fit in a 500gram satchel), it will bump up the minimum shipping cost to the same amount for the larger satchel / registered post orders.

What about international orders?

International shipping will quote you $0 for shipping, because we can only determine the REAL cost of freight once we pack your order and have it ready to send. Shipping for international orders is paid separately once we have determined the true cost and we send you a paypal request for that amount. International orders are sent WITHOUT tracking unless specifically requested (because its prohibitively expensive for some reason).

How long will my order take to reach me?

Generally 1-2 days. Refer to Australia Post's Next Day Delivery Network to verify with your particular postcode. All orders are sent from Canberra, ACT.

How does your inventory work?

The RCBits inventory is a real-time living creature. If a product says "Totally in stock right now" then it means that we physically have the item sitting there, ready to ship straight to you. Items that are not in stock will display "Sorry bro, out of stock". The website will not allow you to add more of a particular item than we have available to your shopping cart, nor will it let you add an item that is out of stock. We try to keep our inventory as accurate as possible, but we do occasionally stumble upon an error here and there.

Orders placed through the website and paid using Paypal will automatically deduct your order from our inventory count.

Orders placed through the website by direct deposit require us to manually verify and "clear" your order so the stock is allocated.

Will you sponsor my funfly?

Quite possibly, but you need to download and complete our event sponsorship application form and return it to us. We will then consider and respond to you within 48 hours.